Direct Connection

What is the advantage of a direct connection ?

Imagine that a computer expert took over your keyboard and mouse, and equipped with all the necessary tools, proceeded to assist you with training, fixing damaged files, or installing an upgrade.  You realize that sure makes your life easier, but obviously the cost would be high for the tech's time, and the fee for coming to your shop, plus the task of carting around software tools and getting enough space to work !

Our Direct Connection support provides you with the benefit of an onsite technical expert, but we don't need to charge extra for the service.  It is provided as part of our Developer's Partnership Program to which you subscribe annually after your initial year of purchase.

Our technicians have been providing remote connection services for years, and among the tasks performed are:

•Installation of new Auto Shop Writer systems

•Updating older versions to current versions

•Configuring new computers added to an existing ASW  installation

•Providing specific instruction on tasks our clients find confusing

•Testing problems reported by clients and helping resolve them

•Repairing damaged data files

•Deleting unwanted data

Currently we use an online service to enable the direct connection.  It is easy to use for our clients, requires no special configuration, and works through firewalls.  Of course, it can be utilized from any server or workstation in the network.

Why not use Windows Remote Control, VPN, or Terminal Services ?

If you know how to activate the Remote Control option in Windows, you can send a Connection Invitation to Support@MasterLinkSoftware.com.  However, this option does not support file transfers so we would be unable to update, or repair, files.  It is far too complicated for most users.

LogMeIn123.com

If you do not have ASW 9 installed on the computer, you may use Internet Explorer to go to the website http://www.logmein123.com .  If it is installed, from within Auto Shop Writer, under the Help menu, select On Line Support.  Once you are there, call Tech Support at 949 589-3186.  We will give you a 6 digit number to enter in the space provided.

Once you enter the code, you will be asked several questions.  Always select the Run or Open options.  Your system will download a small "applet" that lets our two computers connect.  When we finish our work, and disconnect, your system will delete the applet.

Once the two computers are connected you will be asked to grant access to the "technician", and then you will see a second prompt to grant access for file transfers.  This allows us to provide you with the latest programming, or to transfer damaged to our computers, fix them, and then transfer them back.

We cannot connect to your computers unless you are physically present.  You must start the connection process, then grant the access.  Except for the files we transfer, you will see everything we do.  In fact, we will be talking to you during the whole process.

Our clients have been thrilled with this method of support.  It is truly Frustration Free and allows us to meet needs immediately and quickly.  We encourage you to take advantage of this option.