<< Click to Display Table of Contents >> Navigation:  Trouble Shooting > Common Problems With Setup

 

The popup lists keep showing every time I add information to a  workorder

The lists only popup when there is not a data match.  Apparently  the Lists were not setup prior to operation.  Take a few minutes  and fill them in - they are for the users protection against errors.  

 

The job cost for labor is always 100%

The technicians were not setup in the SYSTEM-TECHNICIAN menu.  

 

The cost of parts and labor do not show  

The flag to 'Display Cost' has been left off or blank.  Go to the  security entry for the user who signed in, and change the Display  Cost flag to Y.  

 

Optional programs do not work from the hot keys

You must be sure that you have the proper path entered, and that  the name of the proper start command is entered.