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<< Click to Display Table of Contents >> Navigation: Operational Philosophy > Keeping In Touch |
At MasterLink Software, we want to hear from you.
Hopefully, your experience with MasterLink Shop Writer will be smooth and productive. However, no software package — or business operation — is ever truly finished. The best improvements often come directly from the people using the system every day.
You may:
•Have an idea that would improve operations
•Want to suggest a new feature
•Need technical assistance
•Wish to report a problem
•Want to compliment a dealer or technician
•Need help understanding a procedure
•Want to share operational ideas with other shop owners
In all cases, we encourage communication.
MasterLink Shop Writer has always evolved through the combined efforts of software developers and real-world service professionals. Your ideas and observations help us continue improving the product and supporting the industry.
Technical support is available by telephone at:
(949) 589-3186
Telephone support may be billed at:
•$2.00 per minute
•$20.00 minimum charge per call
Payment may be made using:
•VISA
•MasterCard
Clients participating in the:
•Developer’s Partnership Program
•Active Support and Update Services
may receive support services without additional charges.
MasterLink Software never charges for support involving confirmed software bugs.
Examples of actual bugs include:
•Incorrect calculations
•Screen display failures
•Program crashes
•Invalid processing caused by programming errors
Questions regarding operation, workflow, configuration, or training are considered normal support issues rather than software bugs.
When bugs are identified:
•Corrections are prioritized immediately
•Updates are made available promptly
•Internet update systems distribute fixes quickly
We strongly encourage users to report errors whenever they occur.
MasterLink Software can remotely connect to your computer to assist with:
•Training
•Installation
•Configuration
•Troubleshooting
•File repair
•Updates
•System evaluation
Earlier versions utilized remote connection programs such as PC Anywhere. Current versions employ modern internet-based remote connection tools that are easier to use and work effectively across broadband internet connections.
Remote support allows our technicians to:
•See your screen directly
•Operate the system with your permission
•Diagnose issues quickly
•Transfer repair files when needed
•Perform updates and corrections immediately
This often eliminates delays and avoids the need for onsite service visits.
A high-speed internet connection is strongly recommended for best performance.
MasterLink Software maintains a significant online presence designed to provide rapid support and communication.
Internet services include:
•Email support
•Automated updates
•BLOG announcements
•User discussion groups
•Online forums
•Download services
•Technical notifications
Support resources are available through:
MasterLink Software
and:
Auto Shop Writer
The software also includes direct-connect buttons for:
•User discussion groups
•Technical support email
•BLOG access
•Update notifications
These services require an active internet connection.
MasterLink Software provides discussion forums and user interaction areas where:
•Questions may be posted
•Operational ideas may be shared
•Feature suggestions may be discussed
•Business concepts may be exchanged
These resources often provide rapid answers from:
•Technical support staff
•Experienced users
•Other shop owners
Many users find the forums extremely valuable because common operational questions are often already discussed in detail.
The system includes direct email support capabilities.
This method is often the best choice for:
•Technical questions
•Error reporting
•Enhancement suggestions
•Non-urgent assistance
Email support allows:
•Detailed explanations
•Attachment of error logs
•Faster issue tracking
•Better documentation of problems
When reporting problems, always include:
•The area of the program involved
•What task was being performed
•Any error messages displayed
•Steps leading to the issue
The more detail provided, the faster problems can usually be resolved.
FAX transmissions may be sent to:
(949) 589-3185
FAX support is especially useful when:
•Printed forms need review
•Reports need examination
•Handwritten notes are involved
•Sample layouts are being submitted
Clear examples help technical support resolve issues more efficiently.
We genuinely appreciate written correspondence from our clients.
Letters often provide:
•Thoughtful suggestions
•Detailed explanations
•Workflow ideas
•Feature concepts
•Business observations
Many product improvements over the years have originated directly from client letters and suggestions.
Correspondence should be sent to:
MasterLink Software
P.O. Box 740
Trabuco Canyon, CA 92678
Whenever possible, include:
•Examples
•Sample layouts
•Diagrams
•Suggested workflows
•Screenshots or printouts
The more detail provided, the easier it is to evaluate and implement ideas.
MasterLink Software periodically publishes:
•Technical bulletins
•BLOG updates
•News articles
•Operational discussions
•Industry observations
We encourage clients to contribute articles and ideas for publication.
Topics may include:
•Shop management
•Workflow improvements
•Customer service techniques
•Inventory methods
•Employee management
•Technical procedures
•Marketing concepts
Sharing ideas strengthens the professionalism of the service industry as a whole.
Articles may be submitted electronically through email or online services for review and possible publication.
MasterLink Shop Writer began as a product shaped by real-world service operations, and it continues to evolve through the ideas and experiences of the businesses using it every day.
We encourage you to:
•Ask questions
•Share ideas
•Report problems
•Suggest improvements
•Participate in the MasterLink community
Your input helps improve not only the software, but also the professionalism and effectiveness of the industry it serves.