MasterLink Software is online via a Chat connection. In the Auto Shop Writer program, click on the 
button and a chat window will start. From this point, a technician can connect to you for a chat, take control of your computer if you wish, or show you things on the MLS computer.
We communicate personally. That means we do not use scripts and auto responders to answer your questions. We want to be sure we provide you the most accurate answer in the least amount of time !